I'm at this point in the tutorial:

Tutorial!

You can find resources in the water too. Gather shells, seaweed and cuttlefish, they can be useful.

Task: Enter Portal and gather some resources.

Tip: You can switch battle to Auto mode by clicking the shield between navigation arrows.

I have an active pet, but the portal won't work, saying my pet is busy and I can't access the pet profile to do somethin gabout it, am I stuck in a glitch?

Refresh?

Clear your cache?

Thanks for reporting!

You set your pet to fight on arena in autobattle mode - this is why he was busy. He was fighting there until his energy ran out and only then he became free. We replenished the energy of your pet, please try to continue the tutorial.
We will lock the ability to put the pet into arena except tutorial battles until the tutorial is finished, so other users won't face this problem.

Sorry for the inconvenience!

P.S. You entered a wrong email when contacted support, so we weren't able to reply you.